Privacy Policy

Effective Date: 17/05/2024
Company Name: Axium Technology llc
Scope: Applies to all customers using our computer repair and related services.

1. Introduction

At Axium Technology llc, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, protect, and disclose your personal information and data when you engage with our services—whether in-store, on-site, or through remote support.

2. Information We Collect

We may collect the following types of personal and technical information:

• Customer Details: Name, phone number, email address, home or business address.
• Device Information: Make, model, serial number, operating system, and device condition.
• Service Details: Type of repair requested, service history, and diagnostic reports.
• Billing Information: Payment method (cash, card, UPI, etc.). We do not store full card details.
• System Data (If Accessed): Files, folders, or software configurations may be viewed during diagnostics or service—only when necessary for repair.

3. How We Use Your Information

Your information is used solely to:

• Provide and complete requested computer repair services
• Communicate about your service status or approvals
• Maintain repair and transaction records for customer support
• Offer follow-up maintenance or service reminders
• Process payments securely
• Improve our services and customer experience

We do not sell, trade, or rent your personal information to any third party.

4. Data Access & Confidentiality

We treat all customer data as strictly confidential.
If we need access to your files for testing or data recovery:

• We will inform you beforehand
• We will never copy, share, or retain any personal files without explicit permission
• Any data temporarily accessed for service will be securely handled and deleted afterward

5. Remote Support Privacy

For remote support sessions:

• You are required to grant access voluntarily
• Sessions are secure and encrypted via trusted software tools
• We only access files or settings relevant to the issue
• Sessions are terminated once the service is complete

6. Data Retention

We retain basic customer and repair information for support, tax, and record-keeping purposes.
Any technical logs or temporary diagnostic files are deleted once service is complete.
Data recovered for clients is never stored beyond delivery unless requested in writing.

7. Security Measures

We take appropriate technical and physical safeguards to protect your personal data against:

• Unauthorized access or disclosure
• Accidental loss or corruption
• Misuse during or after service

All staff and technicians are trained on proper data handling and confidentiality.

8. Customer Rights

You have the right to:

• Request a copy of your service records
• Correct or update your personal details
• Ask for your personal data to be deleted (excluding legal records)
• Withdraw consent for marketing communication at any time

To make a request, please contact us directly at [Your Email or Phone Number].

9. Third-Party Tools & Software

If we install or use third-party software (e.g., antivirus, drivers, or diagnostics), we ensure it’s from trusted sources. We are not responsible for the data practices of those third-party providers. You are encouraged to review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website or in-store and will take effect immediately unless otherwise stated.

11. Contact Us

If you have any questions, concerns, or requests related to your privacy, please reach out to us at:

Axium Technology llc

Phone: +1-586-754-7398
Email: info@axiumtechnologyllc.com
Address: Address 3035 Otis ave warren MI 48091