Refund Policy

Effective Date: 17/05/2024
Company Name: Axium Technology llc
We aim to provide high-quality computer repair services with transparency, honesty, and customer satisfaction. However, due to the nature of diagnostic and repair work, certain refund limitations apply. Please review the following Refund Policy carefully.

1. Diagnostic Fees (Non-Refundable)

All diagnostic fees are non-refundable, even if you choose not to proceed with the recommended repair. Diagnostics involve time, tools, and professional expertise used to identify the issue with your device.

2. Refunds for Repair Services

Refunds for completed repair services are only available under specific conditions:

• If the same issue reoccurs within the warranty period and cannot be resolved after repeated attempts
• If the repair was not completed as promised and no parts were installed
• If a pre-paid service could not be delivered due to a fault on our part (e.g., part not available, technician error)

Refunds will be processed only after a thorough review by our service manager. Partial refunds may be offered based on time spent, labor, and materials used.

3. No Refunds in the Following Cases

Refunds will not be issued in the following scenarios:

• You change your mind after services are already completed
• A different issue arises that is unrelated to the original repair
• Device damage due to user mishandling, water exposure, drops, or power surges after repair
• Third-party software malfunctions after OS repair or updates
• Virus removal where malware reappears due to unsafe usage, downloads, or browsing behavior
• Repairs performed with customer-supplied parts that fail due to quality issues

4. Hardware Replacement and Parts

• If a new or refurbished part fails within the warranty period (typically 15–90 days), we will replace or repair it at no extra cost.
• Refunds on hardware components are only offered if a replacement is unavailable, and the issue cannot be resolved.
• Shipping or handling charges (if any) are non-refundable.

5. Remote Support & Software Services

Remote support and software troubleshooting are non-refundable due to the time-based nature of the service. If an issue cannot be resolved remotely, we may offer a discounted in-store or on-site service as a courtesy.

6. Cancellations

• Service appointments can be cancelled up to 24 hours in advance without penalty.
• If you cancel after service has begun or after parts have been ordered, cancellation fees may apply.
• Prepaid services cancelled in time may be eligible for a full or partial refund.

7. Refund Request Process

To request a refund, please contact us within 30 days of your completed service. Provide:

• Your full name and contact information
• The date of service and receipt or invoice number
• A description of the issue or reason for your refund request

We aim to review and respond to all refund requests within 5 business days.

8. Mode of Refund

If approved, refunds will be issued through the original payment method (card, E-check etc.). Please allow 5–10 business days for the transaction to reflect, depending on your bank or provider.

9. Dispute Resolution

In case of disputes, we encourage open communication to resolve concerns quickly and fairly. You may request a service review by our senior technician or management team. Legal claims, if any, must be filed in the jurisdiction where our business is registered.

10. Contact Us

For questions about this policy or to initiate a refund request, contact:

Axium Technology llc

Phone: +1-586-754-7398
Email: info@axiumtechnologyllc.com
Address: Address 3035 Otis ave warren MI 48091